Home Credit Group is a global and reputable consumer financial services provider and has a strong market share throughout Europe and Asia. We helped to 40 million customers by our 52,200 employees worldwide.
Deskripsi Pekerjaan
Responsibilities :
- Work with AVP Roll out sales to monitor Rollout city performance and ensure they will meet their target performance.
- Be reallocated for 3-4 months to any big city in Indonesia for all Roll Out ( RO-Expansion to new cities ) activities.
- Conduct POS opening and create strategy to meet their target performance.
- Coordinate with Recruitment team to ensure hiring in the RO & City Team is conduct properly.
- Manage and control RO DSM/City DSM team to meet the sales objectives and sales target.
- Propose and execute initiatives and projects aiming to improve sales results and company market presence.
- Control the RO DSM/City DSM to prevent the mistakes and minimize the risk for collection.
- Lead the team to ensure that good services to customers is provided.
- Propose Improvement plan to related procedures to achieve the target.
- Liaise with relevant departments to get information support to sales team to ensure sales operation meet or exceed the target.
- Lead and control the roll out team to ensure the all of City Team & Rollout Team is running well.
- Cooperation with all departments ( Risk Function : coordinate about quality control and risk number. Security Function : Coordination about geographical mapping, blacklist and whitelist area. Operation Function : City roll out preparation. Finance Function : reporting CDC ).
- Bachelor's or above degree in any field; at least more than 5 years experience as Branch Manager in Leasing/Financial Industry including at least 3 years in handle project expansion is required for this position.
- Strong knowledge of at least 70% of the region in Indonesia and have networking around Indonesia.
- Ability to analyze and understand market situation and potential sales situation analysis.
- Excellent leadership, negotiation, influence, mediation & conflict management skills , persuasion and networking skills.
- Track record of building excellent relationships in retail channel development.
- Sales management experience.
- Self-starter and highly motivated to drive and build business.
- Good business and industry understanding.
- Language: Bahasa Indonesia (native) & English (fluent); Very good communication and presentation skills.
Job Description
Deskripsi Pekerjaan
Responsibilities:
- The position is responsible to conduct detailed analysis of all existing CRS (Collection Department) processes, describe them properly and maintain the process descriptions to keep them updated. Create and maintain the detailed business requirements based on CRS business and management needs, actively look for possible business improvements.
- Support all Ad-hoc strategy activities with documentation, management and follow up.
- Maintain the backlog of planned process changes (CRS, Safe collector).
- Describe all business processes and needs in CRS, support business process development requested by CRS business.
- Design new processes, suggest improvements of current processes.
- Consulting with internal customers to identify, comment and document business needs and objectives, current operational procedures and related problems.
- Analyze new business requirements and ideas, compare these with current business processes, and system features, identifies gaps between and propose solution for process improvement.
- Suggest new processes or process adjustments/redesign which can lead to increase of CRS performance / costs saving / better customer servicing.
- Prepare proper, and exact documentation describing business needs and request align with business processes, prepare CBA if need.
- Assists to CRS business and management in development and overall change management process in CRS department.
- Responsible for keeping updated all business processes in CRS department.
- Inserts and keep updated all tasks and ideas in ticketing tool.
- Supports all Ad Hoc strategy activities in CRS.
- Prepare proper documentation and other supporting documents for every ad-hoc activity (e.g. Mass SMS, Piloting of changes, etc.).
- Participate in software deployments to production environment, post deployment support, helps to detect, and analyze production bugs and issues.
- Support implementing and testing processes.
- Participate in software testing process, cooperate with other teams involved in software lifecycle process (CRS business, IT, application support team, testing team, development team, etc.)
- Candidate must possess at least a Bachelor's Degree, Engineering (Computer/IT), Mathematics or equivalent. (can be substituted by extensive relevant experience).
- At least 3 year(s) of working experience in the related field is required for this position, in business process analysis / design in consumer finance or Banking environment.
- Preferably Supervisor / Coordinators specializing in Banking/Financial Services or equivalent.
- Experience from collections department, experience with OBI, ORACLE or VBA programming.
- Excellent analytical mind which is able to process information logically.
- Detailed knowledge with process designing tools and understanding of data collection methodologies, analysis, principles and techniques.
- Well versed skill(s) SQL knowledge, Advanced Excel skills (lookup functions, pivot tables / charts, validations). Experience with business process analysis/changes is a must.
- Ability to work with related departments ( Underwriting , Antifraud, IT, BICC, CX ).
- Proven ability to provide suggestion and recommendation to senior management over the trends, finding, set of data and formulating the improvement plan.
- Good time management - Ability to prioritize and to manage multiple tasks and deliver outcomes.
- Good verbal and written communication in English.
Job Description
Responsibilities
TRAINING PROGRAMS AND CONTENT
- Development of training programs and training plans for whole CRM department covering process, product, soft skills and system tools knowledge
- Creation of tailored and understandable training materials including training assessment
- Cooperation with HR L&D, Legal and Quality Management to develop and plan delivery of compliance and regulatory trainings
- Work collaboratively within various roles within CRM Support to ensure the relevance and quality of content and support new processes, products and other changes implementation
- Ensure all relevant training is delivered in an innovative, enthusiast and timely manner by training the trainers and staff whether in-class, via e-learning platform, on the floor as well occasionally in the field.
- E-learning content management, system maintenance, administration and reporting
- Manage training calendars and administer courses attendance and assessment.
- Maintain sufficient resources for effective training delivery.
- Ensure the timely and effective implementation of training programs within budgetary requirements.
- University degree, preferred in Psychology, Social Science & Communication (can be substituted by extensive relevant experience).
- Proven experience in training and development areas for retail banking, consumer finance, insurance company, telesales/call center provider or shared services company (min 2 years).
- Knowledge of training packages, IQF (Indonesian Qualifications Framework) & Industry requirements.
- Effective communication both oral and written in English and Bahasa.
- Excellent interpersonal skills.
- Ability to work both autonomously and within a team, using motivation and initiative.
- Adequate administrative skills for all training requirements using software.
- Extensive organizational and time management skills and a capacity meet demands and timelines.
- Basic Management information reporting and analytical ability.
- Experience from Finance industry.
- 6 sigma / Kaizen practical experience.
- Experience with Advanced training programs designed to improve managerial skills and support personal growth.
Job Description
Deskripsi Pekerjaan
Responsibilities :
- Provide analysis of product portfolio, POS, transactions, operations with adequate anti-fraud approach to be able to identify fraud risk trends and propose action steps.
- Support implementation of antifraud processes for most critical portfolios (portfolios with biggest impact, prevention).
- Perform anti-fraud reporting & monitoring to ensure quick escalation of serious fraud cases to the Management Board and HQ Level.
- Provide data support to Investigation Officers.
- University degree, preferable bachelor degree in Mathematics.
- At least 2 years experience in Fraud Risk Analysis in consumer finance environment. Including fraud prevention, detection and investigation (appliaction and transaction fraud).
- Strong analytical skills, SQL/SAS basic knowledge.
- Able to communicate in English.
- Good understanding of consumer finance services, processes and products.
- Good understanding of market and fraud trends behaviour.
- Experience from the Operations department - underwriting, collections.
Job Description
Deskripsi Pekerjaan
Responsibilities :
- Identify a network of prospective partners aligned with HCID’s Sales Strategy.
- Manage prospecting/canvassing activity to meet and build relationships with prospective sales partners to grow sales.
- Present credit/marketing solutions to prospective partners and convert them into live partners, manage corrective action and to act as the ambassador/face of HCID.
- Regularly and proactively account partners, solve the issues to improve mutual cooperation with account partner.
- Design, prepare and manage marketing and other promotion activities to support Marketing activity and grow sales in the company.
- Regularly asses and evaluate sales results and propose activities/actions that will improve the sales performance.
- Manage sales performance of key accounts portfolio .
- Candidate must possess at least a Bachelor's Degree and at least 5 year(s) of working experience in the related field is required for this position in proven experience from consumer finance company/ bank on key account management for FMCG.
- Knowledgeable in consumer finance, consumer electronics, mobile phone and furniture market.
- Ability to work with related departments (Internal Sales, Marketing Functions, Finance, Legal Team, Risk, IT, Operations & CRM).
- Good negotiation skills, proactive , well organized and proven experience in relationship management and have good networking skills.
- Strong with numbers & proven ability to provide suggestion and recommendation to senior management over the trends, finding, and formulating the improvement plan.
- Good time management - Ability to prioritize and to manage multiple tasks and deliver outcomes.
- Good verbal and written communication in English and Well versed skill(s) in MS Office and Excel skills (lookup functions, pivot tables / charts, validations)
- Strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment.
Bagi anda yang tertarik dan memenuhi kualifikasi diatas silahkan melakukan pendaftaran online: Pilih Posisi/ Apply Now.
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